Return Information & Contact Us Page:
- Installed products and/or opened packages cannot be returned. Many of our products are custom finished per order with no or very limited stock.
- Custom colors-any colors other than black are special ordered and cannot be returned if noted on the price page of that item. Custom colors are hand finished per order by the vendor, therefore, making them unique. If you are unsure if the decorative hardware you are interested in ordering, please contact us first before ordering so we may answer any questions.
- All returns required an RGA (Return of Goods Authorization number) for all approved returns and subjected to a restock charges up to 25% if your order was shipped directly from our vendor. All hardware, fasteners or screws must also be returned in new and unused condition. Shipping charges are not refunded on outgoing orders or returns. We must be notified for returns within 20 days of receipt of your order via email.
Never make adjustments and /or replace any garage door springs, parts any cables, hinges or rollers including top and bottom brackets. Lift cables that are removed or loosen while the door cable is still under tension from the door spring could and will cause serious injury or death. For a garage door dealer near your location, please visit www.doors.org. or check the Yellow Pages under Garage Doors.
Buyer assumes all liability for product use and installations. Upon purchase and payment of all items sold on this site by the customer, agrees to and assumes all the responsibilities and liabilities listed below and under terms and conditions found on our websites. 1. For installation and any/all injuries or damages as of result of and future use of. 2. Never loosen, adjust or modify any cables, garage door springs or bottom fixtures, hinges or brackets as they are under tension and serious injury or death can occur. If you are inexperienced with garage door installation, power tools and/or unsure of hardware location on your door, please consult your local professional garage door installation company or www.doors.org for a dealer near you. 3. Do not attempt to make repairs or install hardware or any item sold by this store without professional garage door experience. This applies to all states and countries where the product is sold, shipped to and/or installed. Buyer assumes all legal, court and legal representation at store owners selection and travel/business loss costs of store owner defending any/and all lawsuits or claims brought against the owner and/or businesses.
We do not publish a phone number as it is impossible for us to answer any calls at our jobs due to traveling commitments. Please send your questions via email and we will reply as quickly as possible, typically the same day Monday through Friday.
When we did publish a phone number, 98% of the past calls we received when dealt with everything but customer service including Internet marketing, printer’s ink, work from home scams and software. Hopefully, our business will grow so it will support an 800 phone number.
We do not take credit cards over the phone or via emails. We use Paypal as our bank which protects both you and me against fraud and provides for a smooth transaction.
All hardware is sold with fasteners and ships either USPS Mail or UPS if it is a special order. Lead-times can run up to 4 weeks on special order items with or without custom colors as orders are powdered coated when the order is received by our vendor and typically not in stock. We do not ship weekends, holidays or overnight, and family vacations.
The standard color finish offering is Black. Custom colors are available for most hardware for an additional cost and are not stocked. Custom colors are not returnable. Check color options on each price page to see what colors are available for that piece.
Any questions you have, please fill out the form below and we will get back to you as soon as possible.