We use PAYPAL for all of our transaction. In other words, they are our bank and collect money from you, our customer.
YOU DO NOT NEED A PAYPAL ACCOUNT TO PROCESS YOUR ORDER...PLEASE FOLLOW THE STEPS BELOW!
You can use a credit card as well without having a PayPal account. Setting up a PayPal account is for you to make multiple purchases online. If you're only buying merchandise from us and do not want an account then do not set one up just following the steps below.
PLEASE PRINT THE STEPS BELOW IF YOU HAVE PROBLEMS PAYING FOR YOUR ORDER.
1. Select items and options you want into your shopping cart. Once your selected all the items you would like to purchase from us, click on the CHECKOUT BUTTON.-You can always go back if you forget something.
2. This will take you to the Billing Information Page. Please fill out all information on here then click on the CONTINUE BUTTON on the lower left-hand corner of the page labeled CONTINUE.
3. This will take you to the SHIPPING SCREEN. We only offer one method of shipping so you must select this by clicking on the CONTINUE BUTTON.
4. This will take you to the next screen. SPECIAL INSTRUCTIONS-in this box put in any additional information about your order. Below this you will see PAYMENT METHODS. The only way you can pay is for you to pay via PAYPAL. WE CANNOT CHARGE YOUR CREDIT CARD. Click on the NEXT BUTTON below the PLACED ORDER header.
5. Now you're on the PLACE ORDER SCREEN where you must click on the PLACE ORDER-on the top right-hand side of the page. This will take you to the PAYPAL site where you actually pay your bill from us.
6. Now you re on PAYPAL site. You do not need a PAYPAL ACCOUNT to make a payment on this site. If you're paying with your credit card, click on the CONTINUE WORD directly below the CREDIT CARD ICONS located on the left-hand side, midway down the page. This will allow you to pay for your invoice-the one listed on the top of the page and for the amount you owe to Garage Door Hardware Direct. This includes freight. Click on the credit card to order. Once completed you will receive an email to the email address you supplied us on your order.
Again we cannot charge your card over the phone or contact Paypal for payment on your behalf. As mentioned before Paypal serves as our bank. IF YOUR ORDER STILL SHOWS A BALANCE DUE THEN YOU HAVE NOT PAID US.
Your personal credit or other payment information is not shared with us. This is no different than your bank-between you and Paypal and not shared with other customers or retailers like us. If your order still shows a balance amount due located on your invoice directly below the shipping charges and above your shipping Information then you still owe the amount and it must be paid via Paypal before it will ship. If you have not gotten a shipping notice in 10 days, please email us. Due to the amount of spam orders, we cannot contact everyone with open orders as the vast majority are spam or scam orders.
THE SHIPPING ADDRESS WE USE IS THE ADDRESS YOU SUBMITTED ON YOUR GARAGE DOOR HARDWARE ORDER NOT FROM PAYPAL.
Our online store is designed to provide you with a safe and secure environment to browse our product offering. We invite you to create an account with us if you like, or shop as a guest. Either way, your shopping cart will be active until you leave the store. We do not distribute or sell your personal information.
OUR DAY JOBS DO NOT PERMIT PERSONAL CALLS SO PLEASE EMAIL YOUR QUESTIONS TO US.
We try to reply to all inquiries within 24 hours M-F. All returns require an authorization code from us before returning and we must be notified within 5 days of receipt if your requesting a return authorization.
INSTALLED AND/OR OPERATOR PRODUCTS AND CUSTOM COLOR HARDWARE OTHER THAN BLACK COLOR CANNOT BE RETURNED. Customer assumes all risks in installing, handling and using any and all products sold from this site.
